Dude,

I have a Dell Computer and a couple of weeks ago while I was working dilligently I rested my hand on the keyboard. When I moved my hand again, somehow my nail had gotten under the ENTER key and it snapped right off. I had all the parts and could get it back together but it was wobbly and wouldn't stay.

After a couple of weeks of this frustration because I hit the enter key a lot, I decided to see what Dell could do about it. Tuesday night while at gymnastics practice, I did an online chat with a Dell techie, his name was Luis. I explained to Luis what had happened and he said he would send me a new keyboard. He said it would come Tuesday. I was so excited.

Low and behold on Wednesday, the very next day, before noon, voila! a box from Dell appears at work and there is my new keyboard. Wow, that's impressive customer service and delivery. Less than 24 hours after I notified them of my need, they deliver.

I took the new keyboard to Justin who works next door for Applied Solutions. Guess what? He fixed my ENTER key. No new keyboard needed. So I have an extra keyboard just in case an obsure key I never use wants to come off.

Another funny part of this story. Hannah told me that on Thursday, after getting the messages off the answering machine at work, there were two messages from Dell that they were having problems with my order and that I wouldn't get my replacement part as originally scheduled. Well, yeah, I know that and I don't really need it either, I've got Justin. Sometimes I wonder about large corporations.